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Return Policy
Olujimi Electronics and Furniture
1
Return Window
You may return an item within 7 days of the delivery date, provided it is unused, uninstalled, and in its original packaging with all accessories, manuals, and documentation included.
2
Conditions That Qualify for Return
- The item is defective or develops a fault covered by the manufacturer's warranty.
- The item delivered does not match what you ordered.
- The item arrived damaged in transit.
3
How to Start a Return
Contact us within the 7-day return window with your order number and a description of the issue. We will confirm eligibility and arrange for the item to be returned to the branch it was dispatched from, or collected where our delivery service supports it.
4
Return Shipping
Where the return is due to our error (wrong or damaged item), we cover the cost of return shipping. Where a return is approved for another qualifying reason, the customer is responsible for the cost of returning the item to us unless otherwise agreed.
5
Items Not Eligible for Return
As advised at the point of sale and on your receipt, customers are expected to inspect goods before leaving the shop or accepting delivery. Once accepted in good condition, items are not eligible for return or exchange due to change of mind. Installed appliances, custom or special orders, and clearance or as-is items are also excluded from this policy unless faulty on arrival.
6
After the Return Window
For products still under manufacturer warranty after the 7-day return window has closed, please contact us and we will guide you through the manufacturer's own service and repair process.
