Refund Policy

A refund applies where a purchase cannot be resolved by repair or replacement. You are entitled to a refund if: - The product delivered is defective, damaged, or faulty on arrival. - The product delivered does not match what you ordered. - Your order was cancelled by us before dispatch, or stock could not be fulfilled. - A returned item has been inspected and approved under our Return Policy.

Contact us within 48 hours of receiving your order (or of the issue arising) with your order number, a description of the problem, and photos of the item where relevant. Our team will review your request and confirm eligibility, arranging inspection or collection where necessary.

Approved refunds are issued in one of the following ways, at your preference where possible: - Credited to your OLUJIMI EMMANUEL ELECTRONICS & FURNITURE wallet, available immediately for use on a future order. - Refunded to the original payment method (card, transfer, or wallet debit) used for the purchase. Refunds are processed within 5–7 business days of approval. Bank transfer or card refunds may take additional time to reflect, depending on your bank.

Refunds do not apply to change of mind, incorrect selection by the customer, custom or special-order items, or products that have been used, installed, or altered after delivery. As stated on your sales receipt, goods sold and confirmed in good condition are not eligible for a refund outside the circumstances listed above.

If you have a question about a pending or declined refund, please contact us with your order number and we will be happy to review it.